IPMI Logins and SB-327

Due to changes in California law with SB-327, the way iXsystems hardware uses IPMI credentials has changed.

Randomized Passwords (SB-327 Compliant)

  • Username: ADMIN.
  • X-Series ipmitool username: admin.

The randomized password is printed on a sticker and placed on the purchased system (typically on the back). Customers purchasing Enterprise-level hardware can also find the password on the Asset List included with their shipment. If neither location has this password, please contact iXsystems Support.

Connecting to an X-Series system with a direct Serial Console connection still uses these credentials:

  • Username: sysadmin
  • Password: superuser
Contacting Support

Customers who purchase iXsystems hardware or that want additional support must have a support contract to use iXsystems Support Services. The TrueNAS Community forums provides free support for users without an iXsystems Support contract.

Contact MethodContact Options
TelephoneMonday - Friday, 6:00AM to 6:00PM Pacific Standard Time:

US-only toll-free: 1-855-473-7449 option 2
Local and international: 1-408-943-4100 option 2
TelephoneAfter Hours (24x7 Gold Level Support only):

US-only toll-free: 1-855-499-5131
International: 1-408-878-3140 (international calling
rates apply)

Prior to SB-327

The previous default credentials can vary by system “family”. They are listed here as a historical reference for customers that received a system prior to SB-327 implementation.

TrueNAS Mini models, including the discontinued E+, used these default credentials:

Mini E, E+, and Mini X:

  • Username: admin
  • Password: admin

Mini X+, XL+, and Mini R:

  • Username: ADMIN
  • Password: ADMIN

X-Series systems (X10 and X20) had two sets of default credentials:

  • Username: admin
  • Password: admin

These credentials applied to both generations of M-Series systems and each model (M40, M50, and M60):

  • Username: ADMIN
  • Password: ADMIN

These credentials applied to each R-Series model (R10, R20, R20A, R40, R50):

  • Username: ADMIN
  • Password: ADMIN